1. Bill Analysis

Data Collection and Organization

1. All company telecom and datacom bills are organized by vendor/provider of service.
2. All bills are separated and organized by address (location of service)

Bill Review and Analysis

1. Bills are scrutinized to determine:
   • What the service is for
   • Where the service is going (is it connected to another office)
   • Who, if anyone, is using the service
   • Ultimately, is the service necessary—what impact would there be if the service were disconnected
   • If determined that the service is not needed, is service on a contract and, if so, what is the expiration
   date and termination liability should service be disconnected prior to expiration date.
2. Bills determined to be valid and necessary:
   • Regarding payment, is this bill current?
   • Can this bill be consolidated with others to reduce the number of bills received?
   • Can the resulting number of bills be placed on a "Summary Bill" which will allow bills from one vendor/provider to be received on one day, in one envelope, with a summary page for ease of review and payment?

Implementation

1. Unnecessary services are disconnected (with customer's approval)
2. Billings for services deemed necessary are organized and consolidated as stated above

2. Ongoing Bill Maintenance

After initial analysis is complete, Configure will continue to review bills on a monthly basis. Service includes:

• Receipt of bills from all carriers/service providers (paper and/or electronic)
• Detailed review of bills
• Logging of bill information—monthly update of initial service spreadsheet
• Forwarding of all correct billings for final customer approval and payment
• Detail of any errors found and resolution plan of issues in dispute

NOTE: If odd services or peculiar charges show on any bill, Configure Inc. will act as agent on behalf of customer to resolve problem. A Letter of Agency (LOA) is required allowing Configure Inc. to operate as agent/representative for all voice communication, data communication and IT (Information Technology) purposes as they relate to corporate accounts at all corporate locations.

3. Bill Resolution

Any billing mistakes detected—either during initial analysis or during ongoing bill maintenance—are resolved with the service provider. It is the responsibility of the Configure Communication Billing Auditor to work closely with the service provider to correct billing errors and to insure that proper credits are issued when they are due. A Letter of Agency (LOA) is required allowing Configure to operate as agent/representative for all voice communication, data communication and IT (Information Technology) purposes as they relate to corporate accounts at all corporate locations.

Details and Costs

• Initial Bill Analysis — percentage of total dollar amount saved annually
• Continuing/ongoing bill maintenance — hourly pricing
• Involvement in preparation of annual telecommunication/datacom budget — hourly pricing

The Configure Communication Billing Auditor will provide customer with a detailed project spreadsheet (inventory of services) providing available information regarding main BTNs and accompanying bill numbers, amount of lines, service location addresses, brief description of how service is being used, type (class) of service, purpose of service, circuit IDs (for data service, if applicable), bill expense, etc. The spreadsheet will be maintained and updated each month as part of the ongoing bill maintenance phase.