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| What does Configure offer that I can't get directly from a carrier (like AT&T or SBC) or equipment provider (like Cisco or Dell)? | Return To Top |
| Expertise and objectivity. Configure offers each of our customers a wealth of experience and industry knowledge that spans an average of 10 years per staff member. In addition, Configure is carrier neutral. Our partnerships with numerous carriers across the country as well as leading hardware and software providers allow us to create unbiased solutions that best fit the needs that are exclusive to your business. The bottom line—the only company Configure answers to is yours! |
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| Is there an initial cost for Configure to service our business? | Return To Top |
| NO. We'll visit your company and give you an objective analysis of your network needs and how we can help. When you choose Configure to order carrier services for your data and voice needs, our compensated partnerships with leaders in the communication industry allow us to provide this service to you free of charge. If you require additional professional services including network consultation, inside wiring, Router and Firewall deployment and configuration, project management, and communication bill analysis and resolution—these are provided at a nominal fee. |
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| Do I pay more for services through Configure than if I go directly to the provider? | Return To Top |
| No, never. As a matter of fact, Configure provides a —Best Pricing Guarantee— which ensures that the prices for transport services from Configure are the same or lower than if you went directly to the carrier. |
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| If I sign a contract for services, is my agreement with Configure or the carrier? | Return To Top |
| Configure is a facilitator. Although we represent the carrier to provide our customers with communication services, we negotiate a contract with the carrier as your customer advocate--for the best terms and prices possible. The contract that you ultimately sign is an agreement between your company and the specific carrier. |
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| How is Configure different from all the other network solution providers out there? | Return To Top |
| Our years of experience crafting network solutions and our consistent management of our customer accounts gives us a distinct advantage. Many newer companies learn as they go and don't have the practical experience to properly service their new and existing customers. More times than not, the large carrier representatives (if you have one) do not provide consistent coverage, changing your account team often. Your company suffers while the new team "ramps up". You waste valuable time and resources "reinventing the wheel" and re-explaining your current and future communication plans to new management teams of varying levels of experience. At Configure, we get to know you and the unique communication needs of your business. And, you can always count on steadfast, experienced management and service with an attention to detail that is second to none. |
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| Does Configure work with small businesses that have network needs, but no IT Department? | Return To Top |
| Absolutely. We have experience with companies of all sizes. We work with you to plan and install products and services that satisfy the specific requirement of your business-no matter how large or small. |
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| Does Configure offer services outside Northern California? | Return To Top |
| We do. Our partnerships with communication providers across the country allows your business to benefit from complete coverage—locally, across the US, or internationally. In addition, with satellite offices in Texas, Arizona and Oregon, we are poised to offer you the network solutions your business requires—no matter where it's located. |
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| Can you use my existing infrastructure? | Return To Top |
| Yes. In an effort to "sell-sell-sell," many of our competitors suggest that a company start from scratch when updating a network. Configure will work with you to utilize as much of your existing infrastructure as possible. |
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| We've got more telecom carriers than we care to admit and we're inundated with difficult to understand telecom bills.
Can Configure streamline our telecom needs and help us get a handle on our mountain of telecom bills? | Return To Top |
| Yes. Our Communication Bill Analysis and Resolution service is an ideal way to streamline your telecom needs while consolidating and understanding your telecom billings. The cost savings can be tremendous!! |
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