Managing your Contact Center infrastructure can be an expensive and consuming endeavor. Often, valuable business resources are expended to the point that leveraging your Contact Center to evolve your business and enhance the Customer Experience becomes impossible. Configure Inc. is an ideal partner to manage your Contact Center and IPT Infrastructure allowing you to focus on key business initiatives.
In the new Experience Economy, customer experience will determine what companies thrive and those that won’t. Contact Centers and Omni-channel communications are the single most important investment your company will make in enhancing the Customer Experience. Configure offers contact center and IPT infrastructure managed solutions to achieve cost savings and allow you to focus your team on growing your business and not the day-to-day management of call center infrastructure.
With our standards based OptiNoc, we can flawlessly manage all aspects of your Contact Center and IP Telephony Infrastructure from reactive to full proactive monitoring and action before issues affect operations like real time MOS monitoring and remediation. With our in-house Tier 1, 2 and 3 engineers, custom scripting and 3rd party integration capabilities and our Full Test and Proof of Concept Lab, we provide unrivaled uptime and capabilities.
Complete Integrated IT Management Solutions
Areas of Focus
- Call Center Infrastructure
- Contact Center Applications
- Enterprise IPT Infrastructure
- Primary Focus on Cisco and Avaya
Managed IP Telephony Services
- Service Level and Performance Management
- Incident and Problem Management
- Configuration and Change Management
- Release Management
- Security Management
- Measurement & Reporting
IPT and Call Center Management:
Common Services For all Managed Components
- License and Software Monitoring and Management
- Full Lifecycle MACD’s
- Proactive Performance and Real-time MOS Monitoring
- Tier 1, 2 and 3 Support
- 7 x 24 x 365 Staffed NOC Management
- Planning Design and Engineering
- SIP Implementation, Migration and Telco Management
- Staff Augmentation
Call Control Systems
- Cisco Call Manager
- Avaya CM
- Voice Mail
- Unified Communications
- Interactive Voice Response (IVR)
- Custom Scripting and 3rd Party Integration
- Advanced Reporting
- Multi-Channel Contact Center – txt, email, chat
- Predictive Dialers
- Session Border Controllers
- Fax Services Integration (RightFax)
- Call Recording Services (NICE, Verint, etc)
- IVR / App Servers
Configure Inc. has been a trusted Full Service IT Partner for over 20 years.
What makes Configure Inc. unique is our commitment to helping our customers grow their business without worrying about the challenges of running a complex communications network:
- Experience with large and complex call center environments: Our engineering staff has a combined 30+ years of experience with IP Telephony and call center environments. We have real world, hands-on experience. Our engineers come from industry, having directly built and managed Cisco and Avaya IPT and Call Center environments, they are not just book smart consultants!
- Full Service Partner: We have the infrastructure to support every facet of your IPT/Call Center environment, including managing 3rd party vendors. From design to deployment to Day 2+ monitoring and management thorough our NOC, we have the capabilities to manage every aspect of your environment.
- PoC / Test Lab: With our fully equipped test lab environment, we test patches, updates, firmware, ACD/Vectors and other changes before deploying them into your live environment.
- Professional Project Management: All projects are managed by our many in-house PMP, 6Sigma certified project managers.
- Software and specialized tools: Configure Inc. provides in-house programmers that are highly skilled at developing applications and tools for one time use or automation of manual tasks (like reviewing a large amount of data or pulling ongoing reports from specific data).
Learn more about IP Telephony and the cost savings potential.